Shipping policy
SHIPPING POLICY
Effective date: September 1, 2026
WHERE WE SHIP FROM
All WooSmell® orders ship from our facility in Shenzhen, China.
WHERE WE SHIP TO
We currently ship to:
- United States
- Canada
- United Kingdom
- European Union member states
- Australia
- New Zealand
- Japan
We do not ship to PO boxes, APO/FPO addresses, or countries subject to
international sanctions. If your country isn't listed above, email
woosmell2026@gmail.com before ordering and we'll check.
ORDER PROCESSING
- Orders placed Mon–Fri before 12:00 PM China Standard Time (UTC+8)
typically ship within 1–2 business days.
- Orders placed on weekends or Chinese public holidays ship the next
business day.
- You'll receive a shipping confirmation email with a tracking link
once your order leaves our facility.
SHIPPING RATES & ESTIMATED DELIVERY
Shipping cost is calculated at checkout based on destination and weight.
Destination Standard shipping Estimated delivery
United States $6.99 7–15 business days
Canada $9.99 10–20 business days
United Kingdom $8.99 10–20 business days
European Union $8.99 10–20 business days
Australia / NZ $11.99 12–25 business days
Japan $7.99 7–15 business days
Free standard shipping on orders over $80 USD.
TRACKING
Every order includes end-to-end tracking. Tracking updates may be delayed
24–48 hours after dispatch while the carrier scans the package into
their network.
CUSTOMS, DUTIES, AND IMPORT TAXES
For orders shipped outside China, your country may charge import duties,
VAT, GST, or handling fees on arrival. These charges are set by your
local customs authority and are NOT included in our prices or shipping
fees. You are responsible for paying them. WooSmell® cannot mark orders
as "gift" or undervalue shipments to avoid these fees.
LOST PACKAGES
- If tracking shows "Delivered" but you can't find the package, check
with neighbors, household members, and your local post office first.
Then email us within 7 days and we'll work with the carrier.
- If tracking shows no movement for 10 business days after dispatch,
email us — we'll open a carrier investigation. Confirmed lost
packages are replaced or fully refunded.
DAMAGED IN TRANSIT
Email woosmell2026@gmail.com within 7 days of delivery with photos of
the package and item. We'll send a free replacement or refund in full.
ORDER CHANGES & ADDRESS CORRECTIONS
Email woosmell2026@gmail.com within 12 hours of ordering if you need to
change the shipping address. Once a package has been dispatched we can
no longer redirect it.
CONTACT
Questions about shipping: woosmell2026@gmail.com