Shipping & Returns
This page summarises how shipping and returns work for WooSmell® orders shipped from Shenzhen, China. For full legal text see our Shipping Policy and Refund Policy.
30-day returns
You have 30 calendar days from the date you receive your order to request a return. We don’t ask questions — if you don’t love it, send it back.
Who pays return shipping?
- Buyer pays return shipping for change-of-mind returns. International return shipping from the United States is typically $30–80 USD, so contact us first — we can often resolve the issue without a return shipment.
- WooSmell covers return shipping (and ships a free replacement) for damaged, defective, or incorrect items. Email woosmell2026@gmail.com within 7 days of delivery with photos.
How do I start a return?
- Email woosmell2026@gmail.com with your order number and a short reason.
- We reply within 2 business days with a Return Merchandise Authorization (RMA) number.
- Ship the unused item in its original packaging to the return address we provide. Do not ship anything back without an RMA — unannounced packages may be refused.
What can’t be returned?
- Items where the original sealed packaging has been opened (hygiene).
- Custom or personalised orders.
- Gift cards and final-sale items.
- Free gifts or promotional items bundled with an order.
How long do refunds take?
Approved refunds are issued to your original payment method within 10 business days of us receiving the return. Your bank or card issuer may take an additional 3–7 business days to post the refund.
Contact
Anything unclear: woosmell2026@gmail.com — we reply within 2 business days.